Support

We’re here to give you best-in-class support so your chargers are up and running every time you need them

What do you need our support with?

Our services

Site services
Consultation
Site evaluation
Standard warranty
Installation
Installation & commisioning
Ground works
Site electrical works
User & service training packages
Standard operations
Scheduled maintenance
Hardware & software upgrades
Remote diagnostics
24/7 connectivity
Life extension
Remote diagnostics
Spare parts
Extended warranty
End-of-life
Renewals
Recycling & upcycling

Annual maintenance contracts

Enjoy expert support at all times with our complete service package

Fast

Fast onsite response times and always-available spares

Secure

Maximum operational uptime with no compromise to security

Reliable

Proactively address issues with regular maintenance visits

Customised

Fully tailor SPA agreements to meet your organization’s needs

24/7 monitoring

Remotely diagnose and resolve issues via online monitoring

Our process

Available across India and expanding internationally, our service network uses rapid remote diagnostics and onsite repair to guarantee a high charger uptime

1. Charger issue reported
Report your charger issues to us by getting in contact with our customer support team.
2. Remote debugging
To respond more rapidly, we first attempt to run remote diagnostics and debugging on connected chargers.
Remote
Onsite
3. Remote & onsite troubleshooting
If the issue isn’t resolved, we combine remote diagnostics with onsite troubleshooting through.
Remote
Onsite
4. Engineer dispatched to site
If onsite intervention is needed, we’ll send our closest available engineer to assist you in person.
Onsite
5. Root cause analysis
Once the issue is resolved, we perform a root cause analysis and share the learnings between us.
Onsite

Resources

Guides, manuals, and other materials that you may find helpful

Installation guide
Harmony Direct
Harmony Wall
Spin Pro
User manual
Harmony Direct
Harmony Wall
Spin Pro
General resources
TBD
Contact support
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