We’re here to give you best-in-class support so your chargers are up and running every time you need them

What do you need our support with?

Our services

Site services
Site evaluation
Standard warranty
Installation & commisioning
Ground works
Site electrical works
User & service training packages
Standard operations
Scheduled maintenance
Hardware & software upgrades
Remote diagnostics
24/7 connectivity
Life extension
Spare parts
Extended warranty
Recycling & upcycling

Annual maintenance contracts

Enjoy expert support at all times with our complete service package


Fast onsite response times and always-available spares


Maximum operational uptime with no compromise to security


Proactively address issues with regular maintenance visits


Fully tailor SPA agreements to meet your organization’s needs

24/7 monitoring

Remotely diagnose and resolve issues via online monitoring

Spin Control app
One app, full control

Easily manage support requests, purchase warranty plans and service your charger through the Spin app

Already have a Spin?
Download our app
Instant support
Smartwatch app
WhatsApp call & text
Warranty plans

Our process

Available across India and expanding internationally, our service network uses rapid remote diagnostics and onsite repair to guarantee a high charger uptime

1. Charger issue reported
Report your charger issues to us by getting in contact with our customer support team.
2. Remote debugging
To respond more rapidly, we first attempt to run remote diagnostics and debugging on connected chargers.
3. Remote & onsite troubleshooting
If the issue isn’t resolved, we combine remote diagnostics with onsite troubleshooting.
4. Engineer dispatched to site
If onsite intervention is needed, we’ll send our closest available engineer to assist you in person.
5. Root cause analysis
Once the issue is resolved, we perform a root cause analysis and share the learnings between us.


Guides, manuals, and other materials that you may find helpful

Installation guide
Harmony Direct
Harmony Wall
Spin Pro
User manual
Harmony Direct
Harmony Wall
Spin Pro
General resources
Contact support
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